Earlier today I posted about the MIB Group, the insurance industry database. I was pretty annoyed about the incorrect information in my record since this is an industry-controlled system, like the groups that record your credit score. I figured it would be very difficult to do and that I would find resistance to my requests.
However, while the insurance company members that enter the database may not be as on top of things as they should be, I would like to give well-deserved praise to the MIB Group staff.
I have been communicating by email and phone today with Kathy Brennan of their office, and she has been helpful, patient, responsive, professional, and extremely clear in explaining how things work. The MIB Group staff wants you to have an accurate record in their database, and they mean it!
Kathy Brennan gave me all the forms I needed, answered my questions, and offered to give me additional assistance as needed. Thanks Kathy! MIB Group gets an A+ for customer service from me (and I'm an extremely tough grader in this area).
On to correcting my information; at least trying to, since it's up to the companies involved to be responsive to my requests for correction and reinvestigation. But with MIB Group's help, I have the right information to get started.
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